PERSONAL DATA PROCESSING AND PROTECTION AGAINST UNLAWFUL
FORMS OF PROCESSING
Privacy principles:
*Our data processing activities are lawful. We always consider your rights before processing your personal data. If you request, we will provide you with information regarding the processing of your data.
*Our personal data processing activities are consistent with the purpose for which we collect that data.
*We collect and process only the minimum necessary personal data for the relevant purpose.
*We do not keep your personal data longer than necessary.
*We do everything in our power to ensure data accuracy.
*We make every effort to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage.
As a user of our services, you have the following rights:
1. Right to information - this means that you have the right to know whether your personal data is being processed, what data is being collected, where it was obtained and why, and also who is processing it.
2. Right of access - this means you have the right to receive the data we have collected from and about you. This includes your right to request and receive a copy of your personal data collected by us.
3. Right to rectification - this means that you have the right to request the rectification or erasure of your personal data that is inaccurate or incomplete.
4. Right to erasure - this means that in certain circumstances you can ask for your personal data to be erased from our records.
5. Right to restrict processing - this means that you have the right to restrict the processing of your personal data under certain conditions.
6. Right to object - this means that in certain cases you have the right to object to the processing of your personal data, for example in the case of direct marketing.
7. The right not to be subject only to automated processing - this means that you have the right to object to automated processing, including profiling, so that you are not subject to decision-making based solely on automated processing. You can exercise this right where profiling results in legal effects that concern you or significantly affect you.
8. Right to portability - you have the right to receive your personal data in a machine-readable format, or if possible, to transfer it directly from one processor to another.
9. Right to complain - if we refuse your request under your Right of Access, we will tell you the reasons for this refusal. If you are not satisfied with the way we have handled your request, we ask you to contact us.
10. Right to help from relevant supervisory authorities - this means you have the right to help from supervisory authorities and the right to other legal redress, such as claims for damages.
11. Right to withdraw consent - you have the right to withdraw any consent given by you for the processing of your personal data.
Personal data we collect:
Information you have provided to us
This can be your email address, name, postal or home address, etc. Basically, this is the information we need to provide you with relevant product/service information or to improve your experience on our website.
Information that is automatically collected about you
This includes information that is automatically stored by cookies or other tools about your internet session. When you use our services or view content on our website, your actions may be included in a log.
Publicly available information
We may collect information about you that is publicly available.
How we use your personal data
We use your personal data to:
Provision of our services. This includes, for example, registering your account; providing other products and services that you have requested; providing promotional products at your request and communicating with you regarding those products and services; communicating with you; notifying you when services change;
Reservation and purchase of air/cruise/rail/bus tickets; hotel accommodation; provision of transport services for the program; provision of transfers; participation in additional excursions and other related to the organization and implementation of the respective program; issuance of visas under the relevant visa regimes; issuance of insurance /"Travel Abroad" and "Trip Cancellation Protection"/, as well as for all activities related to the requirements of the tourist service (package).
improve your customer experience;
compliance with an obligation under law or contract.
We use your personal data on a lawful basis and/or with your consent.
In connection with the conclusion of a contract or the performance of contractual obligations, we process your personal data for the following purposes:
to identify you;
provide you with a service or send/offer you a product;
to contact you about making a sale or billing;
Based on a legitimate interest, we process your personal data for the following purposes:
to send you personalized offers;
administer and analyse our customer database (shopping behaviour and history) to improve the quality, variety and availability of the products/services we offer/provide;
compile customer satisfaction questionnaires;
Unless you inform us otherwise, we consider it part of our legitimate interest to offer you products/services that are similar or identical to your purchase/visit history.
With your consent, we process your personal data for the following purposes:
send you newsletters and campaign offers
for other purposes for which we have requested your consent;
We process your personal data in order to comply with obligations arising under the law and/or use your personal data for opportunities granted by law. We reserve the right to anonymise the personal data we collect and use it in this way. We will only use data outside the scope of this Policy where it is anonymised. We retain payment/billing information and other information collected from you for as long as is necessary for accounting purposes or other legal obligations, but no longer than provided by law.
We may process your personal data for additional purposes that are not mentioned here, but are relevant to the original purpose for which the data was collected. To do so, we have endeavoured to:
ensure that the relationship between the purposes, context and nature of the personal data is appropriate for further processing;
the subsequent processing does not harm your interests, and to provide appropriate protection for the processing.
We will inform you about further processing and its purposes.
Access to personal data
We do not share your personal data with strangers. Personal data about you is in some cases provided to our trusted partners in order to provide a service to you or to improve your experience as our customer. We only share your data with data processing partners who can provide an adequate level of protection for your personal data. We disclose your personal data to third parties or government authorities where we are legally obliged to do so. We may disclose your personal data to third parties if you have consented to this or if there are other lawful grounds to do so.
Protection of personal data
We make every effort to protect your personal data. We use security protocols when communicating and transferring data (such as HTTPS). We use anonymisation and pseudonymisation where appropriate. We monitor our systems for possible weaknesses and attacks.
Although we make our best efforts, we cannot guarantee the security of the information. But we promise to notify the relevant authorities of any data leaks. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent a security breach and to assist the authorities if one does occur.
"Cookies and other technologies we use:
What are cookies
A "cookie" is a short piece of text information sent to your browser from a website you have visited. It helps the site remember information about your visit and your settings. This can make your next visit easier and the site more useful to you.
"Cookies" are used for many purposes - to remember your preferences and settings for view, font, language on the site, to offer you ads relevant to your interests, to keep statistics on visits to a page, the site to "remember" that you are logged in, etc.
Websites often collect information about how users interact with them - this can include the pages people visit most often, whether they get error messages from any of them, how they navigate the site, etc. Based on the analysis of this information, actions are taken to improve the services and performance of the sites to ensure a pleasant and seamless user experience.
Types of cookies:
"Session" Cookies
Session cookies allow you to be recognized during a single visit to the website so that customizations or changes made to any page are remembered on other pages of the site. Session cookies are temporary and expire when you close your browser or exit the site.
Persistent Cookies
Persistent cookies remain stored on your computer for a certain period of time after your user session on the site has ended and allow your preferences and settings to be "remembered" when you visit the site again.
Third Party Cookies
These are cookies used to store information to report site and ad performance by demographics, interests, session duration, etc. This site uses Google Analytics, a non-personally identifiable web analytics service offered by Google, Inc. All of this information is used by us for statistical purposes only and to identify erroneous links or programming errors. Disclosure of information to third parties is not made. Cookies are not used for any purpose other than as stated herein.
How to control cookies:
You can remove cookies stored on your computer through your browser settings.You can also control some third-party cookies by using security enhancing platforms such as optout.aboutads.info or youronlinechoices.com. If you would like further information about cookies, please visit allaboutcookies.org.
We use Google Analytics to measure traffic on our website. Google have their own privacy policy which you can view via their website or here. If you wish to be excluded from Google Analytics, visit Google Analytics opt-out page.
Supervisory authority
Data Protection Commission
This privacy policy is valid as of 25.05.2018.
When this policy is updated to comply with applicable law and to implement state-of-the-art data protection measures, you will be notified in a timely manner.
